DRIVEFAB
Effective Date: 01 August 2026, This Cancellation Policy forms part of the Terms & Conditions of DriveFab.com. By placing a booking, the customer agrees to this policy. By confirming a booking through DriveFab.com, the customer acknowledges that they have read, understood and accepted this Cancellation Policy.
Customers may cancel a booking before a driver has been assigned and dispatched without any cancellation charge.
Once a driver has accepted the booking and started travelling to the pickup location, the booking involves operational costs and the cancellation policy below applies.
If the assigned driver reaches the customer's pickup location and the customer cancels the booking, refuses the service, is unavailable, or does not answer calls, a fixed cancellation charge of ₹250 (Rupees Two Hundred Fifty Only) shall be payable immediately.
If the customer cannot be contacted, is not present at the pickup location within a reasonable waiting period, or refuses to hand over the vehicle after the driver's arrival, the booking will be treated as a 'No Show' and the ₹250 cancellation charge shall apply.
DriveFab reserves the right to cancel fake, fraudulent, duplicate or abusive bookings and may restrict future bookings from such customers.
If DriveFab is unable to arrange a driver or cancels the booking due to operational reasons, no cancellation charge shall be payable by the customer.
If any advance payment is eligible for refund, the approved refund will be processed to the original payment method within 5–7 working days after verification.
DriveFab reserves the right to recover unpaid cancellation charges through any available payment method or adjust such charges against future bookings until cleared.
DriveFab may revise this Cancellation Policy at any time. The latest version published on DriveFab.com shall apply to all future bookings.
